Question 1

Is Hyrozen fully compliant with HIQA standards?

Accepted Answer

Absolutely. Hyrozen was built from the ground up with Irish regulations in mind. Our platform directly maps to all 8 HIQA themes, providing one-click reports and immutable audit trails to ensure you are always inspection-ready.

Question 2

How is Hyrozen priced?

Accepted Answer

We offer simple, transparent per-resident per-month pricing. We provide a detailed, no-obligation quote tailored to your facility's specific size and needs during your personalised demo.

Question 3

Our staff aren't very tech-savvy. Is it easy to use?

Accepted Answer

Yes. We prioritise ease of use. Our interface is designed to be intuitive for all skill levels, from carers to management. We provide full, hands-on training for your entire team to ensure everyone is confident from day one.

Question 4

Does the system work if our internet connection is down?

Accepted Answer

Yes, our mobile application has full offline functionality. Carers can continue to record notes and medication administrations without an internet connection. The data automatically syncs once the device is back online.

Question 5

How long does implementation and onboarding take?

Accepted Answer

A typical implementation, including data migration and full staff training, takes between 4 to 6 weeks. We manage the project to ensure a smooth transition with minimal disruption.

Question 6

Is our residents' data secure with Hyrozen?

Accepted Answer

Yes, data security is our highest priority. All data is fully encrypted (in transit and at rest), stored on secure EU-based cloud servers, and our platform is fully GDPR compliant. We also conduct regular security audits.

Question 7

What kind of support do you offer?

Accepted Answer

We provide unlimited support from our dedicated Irish team via phone, email, and in-app chat. We view ourselves as your long-term partners in care, not just a software vendor.

Question 8

What makes Hyrozen different from other care software?

Accepted Answer

We are proudly Irish-owned and focused exclusively on the needs of Irish care facilities. Our platform offers a complete, all-in-one solution with unlimited local support, all at a fair and transparent price.

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